Every business invests a significant amount of time and money into making new sales which translate into new orders. In addition, business also allocate a significant amount of resources towards the administration surrounding orders (entry, fulfillment, etc.) yet order management is an area that's often overlooked when it comes to improving efficiency within a company.
Some common issues that arise around order entry include overdue and lost orders and data entry errors resulting in inaccurate shipments.
There are two things a business can do to help limit these issues and improve customer service:
Electronic Data Interchange (EDI) is a great option to consider for businesses with high order volumes.
As well, Harvest Ventures has developed some Business Automation Tools that can help streamline the order entry process:
- Scan to Order Entry
- Import sales orders from Excel
- Create customers from the Order Entry screen
- Credit Card Processing
For more specialized functionality, there are also utilities to help manage catch weights as well as tracking and managing orders related to equipment rental.